Compliance
Incidents & corrective actions
Record each incident or near miss with where, when, type and severity, move it from Reported through investigation to Closed, and raise linked corrective actions, each with an owner, a due date and a verification step. When an incident is logged, AI drafts a first investigation summary for your team to review. Ask chat to log an incident, list open actions, or spot repeated root causes.
Use this module — start trialRecord types
What you capture in Incidents & corrective actions, as it looks when you create a record.
Workflows
Track your records through the following different statuses.
Incident flowIncident
- Reported
- Investigating
- Actions open
- Closed
Corrective action flowCorrective action
- Open
- In progress
- Awaiting verification
- Done
- Cancelled
See it in action
The views that come with Incidents & corrective actions, ready from day one.
Incident
Reported3
INCIDENT-1
Record Name
INCIDENT-5
Record Name
INCIDENT-9
Record Name
Investigating3
INCIDENT-2
Record Name
INCIDENT-6
Record Name
INCIDENT-10
Record Name
Actions open2
INCIDENT-3
Record Name
INCIDENT-7
Record Name
Closed2
INCIDENT-4
Record Name
INCIDENT-8
Record Name
Illustrative sample data.
Ask it in plain English
Work with Incidents & corrective actions from Claude, ChatGPT or OnFlow's built-in chat. Try prompts like these.
Reports
- Incidents by type
- Capa by status
Automations included
AI incident triage summary
Writes a first investigation summary into investigation-summary when an incident is created. Skips the AI call if the summary already has content. Does not change the status or create records.
Make Incidents & corrective actions yours.
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